AILTMS

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Legal & Compliance

Effective Date: July 23, 2026

Terms of Service Privacy Policy Refund Policy Contact Us

Terms of Service

Welcome to AILTMS (AI Long Term Memory System). By accessing or using our platform, creating an account, or purchasing a subscription, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

1. Service Description

AILTMS is a cloud-hosted software-as-a-service (SaaS) platform that provides persistent memory storage, FastMCP middleware, and client thin-proxy routing for autonomous AI agents. We provide API access, dashboard telemetry, and isolated memory engine instances to facilitate long-term agent memory recall.

2. Subscriptions and Payments

Our services are billed on a subscription basis (monthly or yearly). Payments are securely processed through our payment processor, Square. By subscribing to a paid tier, you authorize Square to charge your selected payment method on a recurring basis. All fees are exclusive of applicable taxes unless stated otherwise.

3. User Responsibilities & Acceptable Use

  • You must maintain the confidentiality of your account credentials and Master API Keys (`sk_ailtms_...`).
  • You agree not to use the AILTMS infrastructure to process, store, or transmit illegal, abusive, or explicitly prohibited content.
  • You agree not to reverse-engineer, decompile, or maliciously disrupt the backend FastMCP worker nodes.
  • Abuse of the system architecture or attempting to bypass tier memory limits will result in immediate account termination.

4. Service Availability and Liability

While we strive for high uptime, AILTMS is provided on an "as is" and "as available" basis. We are not liable for any data loss, service interruptions, or API timeouts resulting from third-party LLM providers (e.g., OpenAI, Anthropic, Ollama). Our total liability shall not exceed the amount paid by you for the service in the preceding 12 months.

Privacy Policy

At AILTMS, privacy and zero-data-retention are our foundational architecture, not an afterthought. This policy explains how your data is handled during active and inactive agent sessions.

1. Data We Collect & Local Storage

We collect essential account credentials (email address) required for authentication and billing. **Your primary brain memory files reside on your local machine.** Server infrastructure never permanently stores your offline brain files or source code.

2. Live Volatile Session Storage & Local Code Execution

When your client thin proxy connects, brain memory data is dynamically loaded into an isolated, volatile server RAM engine for sub-second context retrieval during your active session. Upon proxy disconnect or after 15 minutes of inactivity, server RAM is completely unmounted and flushed. Furthermore, local code tools (`fullcontext_search`, `code_edit`, `code_undo`) run 100% locally on your machine via encrypted forward terminal tunnels — zero source code is ever transmitted to or stored on server infrastructure.

3. Data Sharing

We do not sell your data. We do not use your private memory databases to train public AI models. We only share minimal necessary billing details with our secure payment processor (Square) to manage your subscription.

4. Data Ownership & Ephemeral RAM Lifecycle

You retain 100% ownership and local control of your data. Because your primary brain files are stored locally on your machine and only dynamic-loaded into volatile server RAM while active, disconnecting your proxy immediately flushes and wipes all session memory from server RAM. No residual database files remain on our server infrastructure.

Refund & Cancellation Policy

7-Day Technical Guarantee

If you experience critical technical issues preventing you from connecting your AI agent to the AILTMS FastMCP API within your first 7 days of a paid subscription, you are eligible for a full refund.

Cancellations

You can cancel your subscription at any time directly from the User Billing tab in your profile modal. Upon cancellation, you will retain access to your paid tier limits until the end of your current billing cycle.

Refund Eligibility

  • We offer a 7-day money-back guarantee for technical incompatibility.
  • Refunds are not provided for unused time on a monthly or annual subscription if you simply choose to stop using the service mid-cycle.
  • To request a refund under the 7-day technical guarantee, please contact our support team at [email protected].

Contact Us

If you have any questions regarding these terms, require technical support, or need to request a refund, please reach out to our administration team.

Email: [email protected]

We aim to respond to all inquiries within 24-48 business hours.

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